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Our Terms & Conditions Explained

When you open an account with lucky77 apk, you're entering into a straightforward agreement with us.

Account eligibility depends on local lawDANA, OVO, GoPay and QRIS payment termsWithdrawal verification and timing rules
lucky77 apk Our Terms & Conditions Explained
GET HELP WITH TERMS

How to Contact Us About This Policy

Live Chat Support Reach our help desk via chat on the platform lobby.
Email Support Send detailed policy questions to our support email.
In-Account Help Centre Browse our help section direct from the platform.
DATA AND SECURITY TERMS

How We Handle Your Information Under These Terms

Account Data Retention

We store your account details, payment history and play records for the duration of your account and for 12 months after closure for dispute and compliance purposes. You can request a copy of your data or deletion where local law permits by contacting our help desk.

Payment Information Storage

DANA, OVO, GoPay and QRIS account details are never stored on our servers after transaction completion. Each deposit and withdrawal is processed directly through each provider's secure gateway. Your payment credentials remain with your bank or e-wallet provider only.

Cookies and Device Tracking

We use cookies to remember your login status, language choice and game preferences. No cookies track your behaviour outside our platform. You can disable cookies in your browser settings; this may affect account login speed and session recovery on the same device.

Account Security Requirements

Your password must be at least 8 characters and unique to this account. We log all login attempts and withdraw suspicious activity immediately. Two-factor authentication is available on request via your registered email or phone number.

Withdrawal Verification Process

Before your first withdrawal, we confirm your identity by matching account details to payment method records. Subsequent withdrawals may require re-verification if your account activity changes significantly. Process typically completes in 2–5 business days.

Data Change Requests

To update your registered email, phone, DANA, OVO, GoPay or QRIS contact details, log in and use Settings > Account. Changes take effect immediately. For sensitive changes like account closure or data deletion, email our support team for manual verification.

Answers to Your Terms & Conditions Questions

You can close your account anytime through Settings or by asking our live chat team. Any remaining balance will be transferred to your registered DANA, OVO, GoPay or QRIS account within 5–7 business days. Once closed, your account cannot be reopened, though you may create a new one after 30 days.

Deposit and withdrawal limits depend on your payment method and local law. DANA, OVO, GoPay and QRIS each have their own per-transaction caps set by the provider. Your account dashboard shows your current limits. Contact support if you need clarification on a specific limit.

Most withdrawals process in 2–5 business days after verification. DANA and GoPay typically clear fastest, within 1–2 days. OVO and QRIS may take 3–5 days depending on your bank. Public holidays may add an extra day to processing time in Indonesia.

We verify your identity before your first withdrawal by matching your account data to your payment method. You may be asked to provide a photo ID or proof of address if verification flags unusual activity. This process usually takes 24–48 hours and keeps your account secure.

Yes. If a deposit or withdrawal appears incorrect, contact our live chat or email support within 14 days of the transaction. We investigate and escalate to your DANA, OVO, GoPay or QRIS provider if needed. Most disputes are resolved within 5 business days.

Access eligibility depends on local law. Where local law permits, players in Yogyakarta, Jakarta and across Indonesia can register and play. Your account access and payment options are determined by your location and local regulations at the time of registration.

Your account remains active and your balance is preserved even if you don't log in. We retain your account data indefinitely as long as your account is open. If you close your account, we keep records for 12 months for compliance purposes, then delete personal information.